Why the smell keeps coming back
Pet urine doesn't stay on top of the carpet. It soaks through to the backing and the pad underneath, and when it dries it leaves salts behind. Every time the air gets a little humid, or you clean that spot with water, those salts wake back up and so does the smell. That's why spraying something on top usually works for a day or two before you're right back where you started.
What we do about it
We use an enzyme treatment that breaks down the urine itself, and we give it time to work before we extract it. For heavier spots we soak the area with treatment so it reaches as deep as the urine did, then pull it back out from below the surface.
If you can smell it but can't find it, mention that when you call.
What to expect
Most recent accidents come out completely. Old spots that have been hit over and over are harder, especially where the urine has soaked into the pad or the subfloor. Sometimes a section of pad has to be replaced to get rid of the smell for good. We'll tell you which situation you're in before we do the work.
Until we get there
- Blot fresh accidents with paper towels. Press, don't rub.
- Use cool water, not hot. Heat can set urine stains.
- Skip ammonia cleaners. To a dog they smell like urine, which can invite a repeat visit.
- Don't soak the spot with store-bought cleaner. More liquid just pushes it deeper.
Typical cost: $25–$50 per area when it's added to a regular cleaning. Bigger problems get quoted once we see them.